Return Policy

Earth's Balance is a brand by Marshall Pet Products and will not accept any shipments without return authorization from a Marshall representative. Do not destroy defective goods without prior authorization

A packing list must accompany all returns. The packing list should include item numbers and quantities returned.

Invoice numbers must be included with the return to validate when the merchandise was received. No returns will be accepted after 60 days from the original invoice date.

Authorized returns will be shipped prepaid and may be subject to a restocking charge.

We cannot issue credit on merchandise that is not received in resale condition without previous approval.

Discrepancies in shipments must be reported within 48 hours of receipt.

Damaged Goods

Marshall Pet Products cannot be responsible for delivery or safe arrival of goods. The Freight Company assumes full responsibility when freight leaves the warehouse.

Shortages and damaged goods must be reported to the carrier and noted on the delivery receipt when merchandise is delivered

Visually inspect all merchandise and count boxes. Contact carrier for inspection if discrepancies are noted after carrier departure.

If a problem occurs, forward a copy of delivery receipt or inspection report to Marshall Pet Products.